1. About this page

This page explains how to request the deletion of your OneClub account and of the personal data linked to it, and which information we are required to keep even after your account is deleted.

OneClub is the platform sports clubs use to manage their members. Member accounts are created by the club you belong to, which is why account deletion is handled through the routes described below.

The two routes in section 2 — through your club, or by writing to us — are always available, whether or not you have the app installed. The mobile app also includes an Account → Delete my account screen that starts the process from the device itself. If the version you have installed does not show that screen yet, it is arriving in an update, and the two routes above apply in the meantime.

2. How to request the deletion of your account

There are two routes and both are valid.

2.1. Through your club

Ask the person who administers your club: the club office, the coordinator or the board. The club can deactivate your member record and pass on the account deletion request on your behalf.

2.2. By writing to hola@oneclubapp.com

Write to hola@oneclubapp.com from the email address your account is registered with, using "Delete my account" as the subject line. We handle the request directly, without you having to go through the club.

If you are the legal guardian of a minor registered with a club, you can use this same route to request the deletion of the minor's account.

3. What we need in order to process it

So that we do not delete the wrong account, we need to verify that the request comes from the account holder. Please tell us:

Your first name and surname.

The email address or phone number your account is registered with.

The name of the club you belong to or used to belong to.

If you write from an address other than the registered one, we may ask you for additional proof of identity before continuing.

4. Response times

We confirm that we have received your request within 5 working days at most.

We resolve the request within a maximum of 30 calendar days from the date we receive it.

If the request turns out to be particularly complex, the General Data Protection Regulation allows us to extend that period by up to 60 additional days. In that case we will tell you about the extension and the reason for it before the first period expires.

The process has two steps and it is worth telling them apart.

The first is immediate and automatic: the account is deactivated, access to the platform is lost and your member records are deactivated in every club. It happens straight away, whether you start the process from the app or we handle it for you.

The second is the erasure of the data listed in section 5. It is carried out on request and performed manually by a member of our team, within the deadline stated above. Deactivating the account does not by itself trigger any scheduled deletion. If you want your data erased and not only your access removed, ask for it explicitly through either of the routes in section 2. Until that second step is complete, your information is still stored in our systems.

5. What we delete

When we carry out the request we delete the following from our database and our file storage:

Profile data: first name and surname, date of birth, nationality, identity document number and postal address.

Contact data: email address and phone numbers.

Profile photograph and documents uploaded to your record, whether by you or by the club.

Medical information and medical certificates, where the club had them on file.

Your member record and everything attached to it: team and season membership, notes and assessments written by coaching staff, training attendance, class and facility bookings, and your answers to the club's registration forms.

Push notification tokens and your device sessions, so that we stop sending you alerts.

Family links recorded on your account, such as the relationship between a legal guardian and a minor in their care.

Saved payment methods: we delete the references to the card or the direct debit account held on your profile. Full card details have never been held on our systems; they are kept by our payment provider.

6. What we keep, why, and for how long

This is the important part and we would rather state it plainly: there is information we cannot delete on request, because the law requires us to keep it.

6.1. Invoices and payment records

Issued invoices and the record of the related charges, refunds and claims form part of OneClub's accounts and of the club's accounts. They are not deleted on request.

What is kept: the invoice number and date, the description, the amounts, the payment status, the tax identification of the issuer and the recipient, and the name of the person the fee relates to and of whoever paid it.

Why: compliance with legal invoicing, accounting and tax obligations. This is the exception expressly provided for in Article 17.3.b of the General Data Protection Regulation.

For how long: 6 years from the last accounting entry, under Article 30 of the Spanish Commercial Code, and in any event for as long as tax obligations have not lapsed, which is a period of 4 years under Spanish General Tax Act 58/2003.

6.2. Direct debit authorisations

When you pay by direct debit we keep the SEPA mandate and the evidence that you authorised it, which includes the date, the time, the IP address and the browser it was accepted from.

Why: SEPA scheme rules require us to be able to evidence the mandate to the bank if a payment is returned, and to defend ourselves against claims. Article 17.3.e of the Regulation.

For how long: for as long as the mandate remains in force and, as a minimum, 14 months from the last charge, which is the period during which a direct debit can be disputed.

6.3. Acceptance of terms and consents

What is kept: which version of the terms or of the consent you accepted, on what date, and the technical evidence of that acceptance.

Why: to evidence compliance with our obligations and to defend ourselves against possible claims. Articles 5.2 and 17.3.e of the Regulation.

For how long: 5 years, the limitation period for personal actions under Article 1964.2 of the Spanish Civil Code.

6.4. The deletion request itself

What is kept: your request, the date we received it and the response we gave you.

Why: so that we can demonstrate to the Spanish Data Protection Agency that we honoured your right within the deadline.

For how long: 3 years.

6.5. Blocking instead of erasure

Where the law requires us to keep information, we do not keep it in use. We apply the data blocking mechanism set out in Article 32 of Spanish Organic Law 3/2018: the data is set aside and accessible only in order to respond to courts and tribunals, the public prosecutor or the competent authorities, and it is deleted once the periods set out above expire.

7. What happens with your club, your fees and your charges

Deleting your account removes you as a user of the platform, but on its own it does not end your relationship with your club nor any amounts you still owe it. We would rather say this before you find it on your bank statement:

Any outstanding fees stay outstanding. Speak to your club about them.

If you pay by direct debit or with a saved card, also ask your club to cancel your membership. Deleting the account does not by itself stop the fee the club has set up in your name.

If you are the guardian who pays a child's fee and that child is still registered with the club, their fee keeps being issued. To stop paying it the child has to be deregistered at the club: deleting your account is not enough.

Invoices already issued are not deleted. See section 6.1.

If you tell us when requesting deletion that you also want to cancel your membership, we pass it on to your club, but the decision about the sporting relationship and about outstanding amounts is the club's, not ours.

8. More information

You can read the detail of how we handle your data and how to exercise your other rights in our Privacy Policy. If you have any questions about this page, write to us at hola@oneclubapp.com.

Delete your account